About Us

Netigate is a leading European Experience Management (XM) company, helping organizations turn insights into growth by understanding and acting on the experiences of their customers and employees.

Headquartered in Stockholm with offices across Europe in Helsinki, Frankfurt and Rotterdam, Netigate serves more than 1,500 clients globally, including Erste Group, KLM/Air France and Apoteket. We are ~130 employees across the Nordic countries in Helsinki, Oslo and Stockholm and in the rest of Europe in Frankfurt, Berlin, Rotterdam, London and Paris.

Following the recent merger with the Dutch digital experience platform Mopinion, Netigate now delivers a unique end-to-end platform for experience management - covering every touchpoint across web, mobile, and employee journeys.

Your Role at a Glance

As Account Executive France, you act as a trusted advisor to our customers: you build long-term relationships, understand their goals, and help them succeed with our platform. You own a customer portfolio and drive key outcomes such as retention (churn reduction) and expansion revenue, while working closely with our French Market Business Developer to grow the French market.

You will report directly to the Team Lead Customer Success and work closely with colleagues from New Business, Product and Support.

This is a hybrid role, with two days per week in our office in the center of Rotterdam.

Your Key Responsibilities

• Build and maintain strong customer relationships and act as a trusted advisor throughout the customer lifecycle.

• Manage your own customer portfolio and drive customer success KPIs such as retention/churn and expansion revenue.

• Collaborate closely with the French Market Business Developer to develop and grow the French market.

• Take a proactive, commercial approach that supports Netigate’s growth ambitions.

• Deliver trainings, webinars and enablement sessions to help customers get maximum value from our platform.

• Travel on-site in France when needed for meetings, trainings and customer workshops.

• Share customer insights, market trends and opportunities with colleagues in Product, Support, and New Business to continuously improve our offering and customer experience.

Your Profile

• 2+ years of relevant experience (Customer Success / Account Management / Client Services or similar).

• Experience in CX (Customer Experience) or motivated to learn more.

• A goal-oriented, commercial mindset and strong ownership mentality.

• Curious and solution-driven: you like to understand and solve customer pain points.

• Ability or willingness to understand technical concepts related to website/app development and email marketing.

• Highly customer-oriented and skilled at building long-term relationships.

• Structured and systematic way of working; you proactively suggest process improvements.

• Comfortable working independently and finding creative solutions when needed.

• Excellent communication skills (written and spoken) in French and English; Dutch is a plus.

What you can expect

• Competitive salary and an attractive bonus based on commercial and sales targets.

• An inclusive and supportive work environment where diversity and creativity are celebrated.

• An environment where your ideas are valued, and you have the opportunity to make a meaningful contribution from the start.

• Opportunities for professional growth and career advancement within an international growing company.

• No matter your role, whether you're just starting out or in a leadership position, we focus on the value you bring to the table. Creativity and impact are what matter most.

• We believe in celebrating our achievements. Wether it's a summer festival or New Year party: we make sure to enjoy our successes and build strong team connections.

• An office in the center of Rotterdam, easily accessible by bike, public transport and car.

Our Culture

At the heart of Netigate lies the NetiMaker mindset - our foundation for how we work and grow together. Being a NetiMaker means taking ownership, staying curious, holding ourselves accountable, and driving progress with purpose.

We believe that a great employee experience is the foundation of a great customer experience - and this belief shapes everything we do.

At Netigate, we pride ourselves on our collaborative, imaginative, and learning-focused culture. We believe in the collective strength of diverse perspectives - the power of WE. Together, we create an atmosphere where fresh ideas are shared, challenges are embraced, and individual growth is encouraged.

We encourage all applicants to consider submitting an anonymous CV as part of our commitment to fostering a non-discriminatory and inclusive recruitment process. In line with this, we aim to ensure transparency around compensation and will share indicative salary ranges during the initial conversation.