About the role:

Our award-winning customer support team is looking for a new team player with outstanding customer service skills and a knack for creative problem resolution. Areas of responsibility include inbound inquiry management and technical support as well as helping to improve our platform and routines. This is an excellent opportunity for someone who thrives in a role that values the importance of customer experience whilst contributing to a fun and high-performing team.

Your mission at Netigate:

• Respond promptly and accurately to incoming customer inquiries by phone, email or chat.
• Identifying customer concerns and helping customers use certain features on our portal.
• Analysing and reporting product failures (e.g. by testing different scenarios).
• The incident management lifecycle starts with us in support.
• Sharing feature requests via our ideas portal.
• Follow up with customers to ensure their technical issues have been resolve.
• Feedback and testing of fixed bugs from development.
• Jira, Salesforce and MS Teams are your daily tools.

To fit in the role, it would be great if you:

• Have already experience as a Customer Support Specialist or in a similar CS position.
• Are fluent in both German and English.
• Have strong communication skills and a service-minded attitude and always think “Customer first”.
• Have basics in HTML, CSS, JS an advantage or if you want to learn them.
• Enjoy working with technical challenges in an international team.

If you, in addition to the above, have at least one year experience of working with customer service and/or in a SaaS company, you might be the perfect candidate!

Life at Netigate

Everyday life at Netigate is a perfect hybrid of high-energy, high-performance, and relaxed culture. We are passionate about our product and each other. We believe in the power of ‘We’ and we always have the best intentions in mind for each other and our customers. Our office is centrally located in the heart of Stockholm and with our hybrid remote work model, you’ll be able to create the best possible work-life balance!

More about the Customer Support team
The mission of the Customer Support team is to deliver excellent customer support to all Netigate’s customers as well as look beyond the problems at hand and make sure that our platform is serving our clients through their entire Netigate journey. The support team is a part of the Customer Success organization, led by Alexandra Drottler. In the video below, Alexandra talks about the team and their everyday work and goals. Netigate is growing rapidly and since shooting this video the team has grown from 3 to 15. Now we’re looking for more new teammates to be part of our continued growth. Are you the one? Apply today! https://handbook.netigate.net/culture