About Netigate

Discover Netigate, the game-changing platform revolutionizing employee engagement and customer experience. We empower organizations to gather valuable insights, drive meaningful interactions, and deliver exceptional results. With our intuitive interface and advanced analytics, companies can listen, understand, and act on insights from their workforce as well as their customers. Join our dynamic team of passionate individuals shaping the future of engagement and experience. Apply now and let's transform the way businesses connect and thrive in the digital age. Together, we will unlock the full potential of employee engagement and customer satisfaction.

Our culture is built on collaboration, creativity, and continuous learning. We value diversity, inclusion, and the “power of WE”- different perspectives. We foster an environment where ideas are shared, challenges are embraced, and growth is nurtured.

About the role

As an Senior Customer Success Manager, you will play a pivotal role in ensuring the success, satisfaction, and retention of key account portfolio. You will be the primary point of contact, advocate, and trusted advisor for our key accounts, responsible for maximizing the value they receive from our products and services. Your focus will be on building strong, long-term relationships and collaborating with cross-functional teams to deliver outstanding customer experiences. You collaborate closely with other departments such as Sales, Product, Services and Marketing to evolve and improve our customers success.

Through being a trusted advisor, you maximise the benefits of our customers’ investment with Netigate and thereby increase retention and expansion as well as identifying new opportunities and generate leads for the Account Manager.

As a CSM you do not: Close new customers (Sales Executives within New Client Acquisition do that), nor the Day-to-day support (our Customer Support does). You do not have any commercial responsibility in terms of expansion (this is done by our Account Managers), nevertheless you are an important player to find leads to our account manager team. You will be measured on metrics such as revenue retention (churn) and lifetime value.

What we are looking for

• 5+ years of sales or relevant account management experience, management consulting or an advisory role preferably in SaaS (merited if you have experience in the Customer Success field but not a must)

• Business-level fluency in German and English.
• Empathetic and customer-focused approach.
• An analytical mindset in combination with a strong sense of accountability and ownership.
• Technical proficiency and the ability to learn and explain technical concepts.
• Ability to excel in a dynamic environment and quickly adapt to challenges while maintaining a positive attitude.

We believe attributes as Entrepreneurial spirit, Positivism, Service minded, and a Can-do attitude describes a person that will LOVE working with us in the Customer Success team.

What we believe in:

Empowering people to take ownership of the product and processes. Sometimes things break but when they do, we fix them and learn from it. Creativity and risk-taking in development, augmented by automated test, integrated pipelines, and top-notch observability.   

Life at Netigate

Everyday life at Netigate is a perfect hybrid of high-energy, high-performance, and relaxed culture. We are passionate about our product and each other. We believe in the power of ‘We’ and we always have the best intentions in mind for each other and our customers.
 

We encourage all applicants to consider submitting an anonymous CV as part of our commitment to fostering a non-discriminatory and inclusive recruitment process.